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Student Information

All students are required to read this student guide before attending the course. Participating in the course means that you agree and accept all terms and conditions.
In order to provide a good learning environment for all students, students must abide by all student rules and follow the guidance of the classroom tutor.

Registration and Payment

  1. Students should carefully consider the level, date and time of the course before enrolling. If students are unable to attend the course due to personal reasons (including going abroad for further studies, immigration or dropping out of school), the center will not refund the tuition fee.

  2. Our center only accepts FPS, bank deposit, and bank transfer to collect all fees. Please refer to the payment information for details.

  3. Once the tuition fee paid by the students is confirmed, it will not be refunded or transferred to others except for special circumstances listed in the refund policy .

  4. New students must pay the full tuition fee before the first class of the course. Students who continue to study must pay the next tuition fee before the 25th of each month (for monthly courses)/the last class (for class-based courses). If the tuition fee is not paid before the deadline, the center reserves the right to refuse the student to attend the class; the student will also be considered suspended and all relevant registration information may be cancelled. The center has the right to give the place to the new student; the new student will not be given the past handouts.

  5. Students and their parents are requested to keep all payment receipts, distributed handouts, and classroom materials in a safe place. Additional fees may be charged for re-distribution of materials and handouts.

  6. Students must inform the Centre immediately of any changes to their personal information. The Centre will not be held responsible for any delay in notifying us of any changes due to errors or incomplete information provided by the students.

  1. Students are required to obey the instructor's instructions and maintain basic respect and courtesy .

  2. Students should keep their attire and appearance neat and tidy before class. They must bring their own stationery and necessary supplies, including student manuals, class handouts, etc.

  3. Students are requested to attend classes on time. In case of late arrival, early departure or premature withdrawal, the centre will not provide make-up classes/make-up hours and all fees paid will not be refunded.

  4. In order to avoid disrupting the order outside the classroom and the operation of the centre, parents are requested to arrange for punctual pick-up and drop-off.

  5. Students are required to take good care of their personal belongings and property. The Centre will not be held responsible for any loss of belongings or property within the Centre.

  6. Please take good care of public property. If any damage occurs, you will be required to pay for it at the price. Students may also have their enrollment cancelled and the center reserves the right to pursue all liability.

  7. If the tutor is absent for some reason (except for private lessons with designated tutors), the center will arrange a substitute tutor to teach the class without further notice. If a substitute tutor cannot be arranged, the center will notify the tutor by phone or on-site (in case of emergencies) as soon as possible. The original class will be postponed or the make-up class time will be notified separately. We apologize for the inconvenience.

  8. The school reserves the right to make any changes, including but not limited to the instructors/teaching content/timetable/fee details of all courses.

  9. Students must abide by the rules of the center. If they violate the rules, the center will give a verbal warning and notify the parents/guardians according to the severity of the violation. In serious cases, the center may consider expelling the student and the fees paid will not be refunded.

Class matters

Bad weather

  1. For arrangements in case of severe weather, please refer to the Centre’s Severe Weather Emergency Measures.

  2. The centre will decide whether to suspend classes in accordance with the instructions of the Education Bureau. If the above situation occurs, the centre will not make individual notifications. Students and parents are requested to pay attention to the weather report of the Hong Kong Observatory and the Education Bureau's guidelines issued in the news report on that day.

  3. If the weather conditions are unstable, parents must decide whether to send their children to class. Classes that are not affected by extreme weather or the Education Bureau’s class suspension guidelines will not receive any make-up classes or refund arrangements.

  4. In case of any suspension of classes issued by the Education Bureau due to weather or emergencies, no make-up classes or refund arrangements will be made for the affected classes.

  1. If any trainee has symptoms of infectious disease/influenza, such as fever or severe cough, he/she must take leave.

  2. Students who need to take sick leave must inform the center 1-4 hours before the class so that the instructor can make arrangements. They must also make arrangements for make-up classes within the same month. Those who fail to do so will not be given make-up class arrangements or refunds without further notice.

  3. If a student is found to have fever during class, the class will be suspended immediately and his/her guardian will be required to arrange for immediate transportation. No make-up class or refund will be provided for the affected class.

  4. Any student who shows any symptoms of influenza or infectious diseases, such as runny nose or mild cough, must wear a mask; parents are also requested to provide students with spare masks for emergency use.

  5. If students still refuse to wear masks after being requested, the center reserves the right to refuse students entry to the center or cancel their class for that day.

  6. All classrooms in our centre are cleaned and disinfected regularly, and hand sanitizer is provided for students to use if needed.

  7. Students have the responsibility and obligation to keep the classroom clean.

  8. If a student accidentally vomits or urinates within the centre, parents or caregivers are required to clean up the area and pay a cleaning fee of HK$500.

Hygiene measures

Leave and make-up classes

  1. The eight-class package must be used within one month. No make-up classes will be provided after the expiration date.

  2. Unless otherwise announced, our center will be open on statutory labor holidays to avoid missing class days.

  3. If any student is late for class, please inform the center 15 minutes before class. The instructor will end the class on time as scheduled. If you are late for more than 15 minutes without notifying the center, it will be considered as absenteeism.

  4. Any personal leave (such as personal matters, on-campus make-up classes, travel or other activities) must be notified to the center via WhatsApp 3 working days before the class and make up class arrangements within the month. Those who are late or absent will not be arranged for make-up classes or refunds without further notice. Each student can only make up once a month.

  5. If a student is unable to attend a class due to illness or unexpected events, he/she must inform the center 1-4 hours before the class so that the instructor can make arrangements. He/she must also submit a medical leave certificate to make up for the class within the month. If the student fails to do so, no make-up class arrangement or refund will be made without further notice. Each student can only make up for the class once a month.

  6. All students who are absent without reason and without asking for leave will be regarded as absent from class. Students who are absent from class will not be provided with the handouts and materials for that class (or may need to purchase them separately), nor will they be arranged to take make-up classes or receive refunds without further notice.

  7. If a student fails to attend a scheduled make-up class, the student may request the course materials and handouts from the instructor, but no alternative arrangements or refunds will be made for the make-up class without further notice.

  8. All make-up classes must be arranged within the month and completed within the tuition period. They cannot be deferred or transferred.

  1. A 24-hour closed-circuit television surveillance system is installed within the centre and the video footage is used for security purposes only.

  2. All photos and images, audio and video recordings taken from any activities/classes/competitions/performances/recordings related to the Center within/outside the Center will be the copyright of the Creative Star Learning Center. The Center reserves the absolute right to exercise various purposes, not limited to the Center's daily operations, publication, access, publicity, website and social platforms, etc., without further notice or consent (except for students and parents who refuse to agree to the right of use in writing when they first register)

  3. The school reserves the right to modify the center's operations/timetable/teaching content/student instructions/terms and conditions without prior notice.

Other matters

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